Orders placed until 24th December 2014 will benefit from an extended returns period and can be returned any time up to 12th January 2015, provided the items are returned in new condition (or unused and in original packaging). Please note that home approval exceptions still apply. Please allow 7 days for your return to be processed. This is in addition to, and does not affect, your statutory rights.
Click and Collect is a great delivery option that will suit you and your busy schedule, there is no need to stay in and wait for a delivery as you can pick up your item from a ByBox* locker or a myHermes ParcelShop*
*Free delivery to ByBox and ParcelShop may be available subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.
ParcelShop is a group of convenience stores (like Spar or Londis) who have signed up with Hermes to offer this service. The ParcelShop accepts the delivery of a parcel for you and holds it until you are ready to collect it.
If you place an order online and request standard delivery, you will be offered ParcelShop as a delivery option. Once your parcel is on its way you will get an email, when it has arrived at your chosen location you will get a text message to let you know. You will also receive a secure PIN code; you will need to take this PIN along with proof of identity to release your parcel at the ParcelShop. You can track your delivery online with Hermes in the usual way.
ParcelShops offer long opening hours (usually 7am to 10pm every day), great access and parking facilities. You can collect your items when it's most convenient for you even when you've just popped out for a pint of milk!
ByBox is a self-service locker where you can collect parcels. You can choose the most convenient location from over 400 locker banks all over the country (usually in supermarkets, railway stations, petrol stations, shopping centres and sports clubs). If you can carry it away with you and it's not an awkward shape, it will normally fit into a locker.
If you place an order online and request standard delivery, you may be offered ByBox as a delivery option. Once your parcel has arrived at the locker bank you will get a text message and an email to let you know and you will also receive a secure PIN code to open the locker.
Increased convenience at no extra cost! Collect your parcels from a location that suits you, at a time that suits you and only pay for standard delivery. No more waiting in for parcels to be delivered or relying on your neighbours to take them in!
Take your time - you can now order up to 8pm* online and your new outfit will be with you the very next day. If this option is available to you we'll let you know during checkout. Also available for Sunday Delivery!
Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice. Also available for Sunday Delivery!
*Delivery times are based on the assumption that all items are in stock. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier and if available they will be presented to you at checkout.
If for any reason you would like to send back something you have bought from us, you can use the following returns methods:
Arrange a collection via our website.
Telephone our Enquiry Line, select option 1, and follow the simple steps.
Call the courier directly if their number was left with your parcel.
myHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.Find your nearest myHermes ParcelShop >
If you need to return any of the items bought through special promotions (eg. 3 for 2, Buy One Get One Free, etc) you must include all the items bought within that deal. See our terms and conditions for more details.
However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.