Order up to 8pm for next day delivery as standard*
VIA myHERMES PARCEL SHOPHave your parcel delivered to one of 3000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. You'll also receive a unique PIN code to confirm your identity. An easy & convenient service that's safe and secure at no extra cost! They also process returns.Find your nearest myHermes ParcelShop >
BYBOX DELIVERYOn the go? Get your items sent to a ByBox secure locker. ByBox will send you a text once it's available and pick up the items yourself.
SUPPLEMENTARY DELIVERY CHARGESSometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked the symbol on the left. The supplementary charge will appear in the van. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.
If for any reason you want to send back something you have bought from us, you can return it free of charge, in as new condition within 14 days of receipt.
You must obtain a receipt
VIA myHERMES PARCEL SHOPmyHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.Find your nearest myHermes ParcelShop >
AT THE POST OFFICETape the Royal Mail returns label securely on your parcel and then take to your nearest Post Office.You must obtain a receipt.
RETURNS ON PROMOTIONAL PRODUCTS(3 for 2, Buy one get one free etc)If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal. See our terms and conditions for more details.
RETURN RECEIPTSPlease remember to keep either a receipt from the courier or a proof of posting from the Post Office. We won't be able to credit your personal account if your returned parcel goes missing, so please keep a copy of your receipt so that you can quote the unique reference code, should you have a query. You should keep this receipt until your statement shows that your return has been credited.
*Next day delivery only available for Marisota account holders. Orders must be placed before 8pm online only. Service only available in courier areas and subject to stock availability. Personalised and items sent direct from manufacturer are not eligible for Next Day service. We cannot accept liability for deliveries made outside of the stated schedule. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier.