• Delivery
  • Returns
Delivery Timetable

STANDARD DELIVERYTake your time - you can now order up to 8pm* online and your new outfit will be with you the very next day. If this option is available to you we'll let you know during checkout.

7 DAYS A WEEK WITH NEW SUNDAY DELIVERYYou can now receive your parcel on a Sunday via nominated delivery or next day delvery as long as you place your order before 12 noon on Saturday**

myHermes Parcel Shop

VIA myHERMES PARCEL SHOPHave your parcel delivered to one of 3000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. You'll also receive a unique PIN code to confirm your identity. An easy & convenient service that's safe and secure at no extra cost! They also process returns.Find your nearest myHermes ParcelShop >

BYBOX DELIVERYOn the go? Get your items sent to a ByBox secure locker. ByBox will send you a text once it's available and pick up the items yourself.

SUPPLEMENTARY DELIVERY CHARGESSometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. It is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try and keep the costs as low as possible.

If for any reason you would like to send back something you have brought from us, you can use the following returns methods;

BY COURIER

  1. Arrange a collection via our website.
  2. Telephone our Enquiry Line and select option 1 and follow the simple steps.
  3. Call the courier directly if their number was left with your parcel.

myHermes Parcel Shop

VIA myHERMES PARCEL SHOPmyHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.Find your nearest myHermes ParcelShop >

RETURNS ON PROMOTIONAL PRODUCTS(3 for 2, Buy one get one free etc)If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal. See our terms and conditions for more details.

RETURN RECEIPTSHowever you return your item, please remember to obtain and keep a receipt.You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.

*Delivery times are based on the assumption that all items are in stock.  Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier and if available they will be presented to you at checkout.

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